COVID-19 is impacting how we all live, work, and stay healthy. There is a lot of information about this virus, often changing rapidly. The Polyclinic is here to help you navigate this crisis and get care when you need it.

It’s important to address any health issues now so they don’t become bigger problems down the road. Starting May 5, we will offer more services onsite, and starting May 18, will offer more elective surgeries.

Following public health guidance we’ve made some important changes to our clinic operations to keep you and our staff safe. Learn more about our safety measures here.

Screeners at Main Clinic Locations

Our staff are screening all patients for COVID-19 over the phone and in person based on guidelines from the Centers for Disease Control & Prevention (CDC) and King County Public Health. We have added team members at clinic entrances at Ballard, Broadway, Downtown, Madison Center, and Northgate Plaza to screen patients for respiratory illness. Visitors entering the building with patients will also be screened. Screeners will take your temperature and provide masks and hand sanitizer to all patients and visitors. Allow a few minutes before your appointment for screening. Thank you for your patience.

How to Take Care of Yourself and Your Family

Watch for symptoms. They can appear 2-14 days after you’ve been exposed. They include:

  • Runny nose
  • Cough
  • Fatigue
  • Trouble breathing, chest tightness, or shortness of breath
  • Fever
  • Chills
  • Muscle pain
  • Sore throat
  • Headaches
  • Lost of taste or smell

Be extra careful if you:

  • Are over age 60
  • Are pregnant
  • Have a weak immune system
  • Have diabetes or serious heart or lung problems

Protect yourself and others:

  • Stay home, if you can
  • If you must go out, stay at least 6 feet away from others
  • Clean your hands often. Use soap and water or a hand sanitizer

If You Have Symptoms – Call Your Doctor’s Office or our Nurse Triage Line

To help prevent the spread of infection, we are asking all patients with symptoms of respiratory illness—fever, runny nose, cough, or shortness of breath—to please call us before coming into the clinic. We will triage your condition over the phone and make recommendations on next steps based on your symptoms and our current screening guidelines. Use this guide for navigating symptoms and self-care.

The Polyclinic’s Nurse Triage Line, 206.860.5319, is staffed by registered nurses who can assist you.

Monday – Friday: 9 a.m. – 5 p.m.

If your symptoms are mild: slight fever, cough, runny nose.

  • We may ask you to remain at home to recover.
  • Avoid going out in public, but if you must go out, be sure to use good respiratory hygiene: wash hands thoroughly or use hand sanitizer, wear a mask, or cover your cough/sneeze with tissue and throw it away.
  • Please call us if your symptoms worsen.

If your symptoms are serious or worsening: continued fever, severe shortness of breath.

  • We may schedule a video visit, refer you to one of our testing sites, or refer you to the closest emergency room.

Should you be tested for COVID-19?

In more than 80% of cases, symptoms are mild, don’t require testing and can be self-managed at home. After you’ve talked to or been evaluated by one of our providers or our Nurse Triage Line, you might be sent to one of our COVID-19 testing sites below. The decision to test for COVID-19 will be made in consultation with a provider.

COVID-19 Testing

Drive-Through Testing at Madison Center for patients with mild symptoms Monday – Friday, 9 am – 5 pm and Saturday, 9 am - 3 pm. Appointment required. Call our Nurse Triage line to schedule, 206.860.5319
Acute Respiratory Clinic at Broadway for evaluation and testing of patients with moderate to severe symptoms Monday – Sunday, 8:30 am – 5 pm. No appointment needed.
COVID-19 Antibody Testing at the Madison Center lab. This test is intended ONLY to confirm prior exposure or infection due to COVID-19. Talk with your primary care provider if you are interested in getting tested.

In-Clinic and Video Visit Appointments

Our goal is to offer our patients the care you need when you need it. Starting May 5, we will be open to more in-clinic appointments. Appointments can also be scheduled via video.

Working together with you, providers and staff will use their clinical judgement to decide when it’s appropriate to schedule in-clinic appointments. You may need to be seen in person if your illness or injury is causing significant pain or dysfunction in your daily life or work, or if your condition is either progressing or at risk of progressing and compromising your health.

At this time, we are still postponing annual physicals. If you are over the age of 65, however, we encourage you to schedule your Medicare Annual Wellness Visit by video visit, which can be done from the safety and convenience of your home.

Elective Surgery

We will also begin to perform elective surgeries effective May 18, like joint replacements for those with chronic pain and limited mobility, as well as elective procedures such as colonoscopies for patients at risk for colon cancer.

New Visitor Policy

To reduce the spread of infection, The Polyclinic is limiting visitors who accompany patients in the following way:

  • One parent for each child or minor
  • One caregiver for each patient with physical or cognitive limitation or disability
  • No siblings of a patient unless they have an appointment
  • No visitors with a fever, cough, or breathing problems

MyChart Direct Scheduling Is Temporarily Unavailable

All Polyclinic patients must be screened for COVID-19 by phone before scheduling an appointment. Call The Polyclinic directly to make your appointment.

Find more information and home care instructions here.