Pay your bill

To make sure your payment is posted correctly, it's important to select the correct option below based on your date of service.

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Virtual care

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Pay with MyChart

Pay bill

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Virtual care

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Pay as guest

You’ll need the account number and last name of the account holder.

Pay bill

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Payment options

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Self-pay means you're paying the bill yourself. Bills for services won't be sent to or processed by your insurance company.

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Prompt pay is for patients who don't have insurance and are paying for their care themselves.

Uninsured patients can save 15% by paying the balance in full at the time of service or upon receipt of the first statement.

Prompt pay does not include cosmetic care and retail items.

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If you're using insurance, we'll collect your copay at the time of service and bill your insurance company for you. They'll send an explanation of benefits (EOB) to us. Then we'll bill you for the rest of the balance.

If you have questions, please call 1-206-860-4500.

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If we aren’t contracted with your insurance company, we may be able to submit courtesy billing for you.

At the time of your visit, we’ll ask you to sign a waiver. It states that you are financially responsible for all services received if your insurance company doesn’t pay.

Courtesy billing is a service we offer our patients. You are still financially responsible for your account. You’ll keep getting a statement until your account is paid in full.

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- MasterCard^®
- Visa^®
- American Express^®
- Discover^®
- FSA or HSA (the remaining balance of your account may appear on the receipt)
- Gift card or prepaid card
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If your account balance is more than $200, you can ask for an interest-free payment plan by phone or through MyChart.

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Optum Care Washington
P.O. Box 3753
Seattle, WA 98124-3753

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Financial assistance patient forms

Use a financial assistance form to ask for help paying your bill. The form is available in two languages.

View English form

View Spanish form

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Other billing information

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You can find your account information and pay through MyChart.

Don't have MyChart? Please call 1-425-258-3904. Or sign up at your next appointment.

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If you're uninsured or a self-pay patient, you can ask for a written good faith estimate of expected charges before you receive services. Requests for an estimate must be made at least three days before your appointment.

View notice

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Call 1-206-860-4500. If we find you are due a refund, we’ll send you a refund check within 10 to 14 business days.

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Each member of your family will get a monthly billing statement as needed. Your first statement includes information for your insurance company and your personal records.

You'll find more instructions and information on the back of your statement. Optum Care Washington also has a payment plan for patients in good standing. See below.

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We understand that there are times when you may need an extended payment plan. To apply for financial help, please complete the confidential financial statement below.
- Financial assistance form
- Solicitud de asistencia
Mail it to:

Optum Care Washington
P.O. Box 3753
Seattle, WA 98124-3753

To speak with a financial services counselor, please call 1-206-860-4500.
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Please carry your L&I or Washington State Department of Labor and Industries claim number with you at all times. You’ll need to show this number when you check in for your visit.

Ask your employer if it has the billing forms you need. We have forms for all state-insured companies. If you’re not sure which form to use, ask your employer. You’ll need to fill out an accident report if you arrive without a self-insured claim form.

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When you get emergency care or care from an out-of-network provider at an in-network hospital or same-day surgical center, you're protected from surprise billing or balance billing.

View notice

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Disclaimer: Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.

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Pay your bill

Pay with MyChart

Pay as guest

Payment options

What is self-pay?

What is prompt pay?

Are you using insurance?

What if we don't accept your insurance?

What are accepted payment methods?

How can I sign up for a payment plan?

Where can I mail a payment?

Other billing information

Account balance

Advance cost estimate notice

Ask for a cancellation or refund

Billing statements

Financial help

L&I and self-insured companies

Surprise billing