Logging In

Making an Appointment Using MyChart

Security and Privacy

Communication with Your Doctor

Your Family and MyChart

Logging In

What do I need to use MyChart?

You must have internet access and an email address to use MyChart. You must also be a Polyclinic patient or have been granted proxy access to a Polyclinic patient’s account.

A Social Security number is also required to activate your MyChart account. Our staff will verify that we have your correct Social Security number on file. When you activate your account, you will be asked to provide the last four numbers of your Social Security number and it must match the number we have on file. Your Social Security number is your unique identifier and a system requirement that helps us ensure you receive access to the correct medical record.

What should I do if I think some of my health information in MyChart is incorrect?

Discuss this information with your provider the next time you are in for an appointment. The accuracy of the information in your medical record is extremely important and should start with a conversation between you and your provider.

What should I do if I forgot my password?

You can click the “forgot password” link on the sign-in page to reset your password online. If you are unable to reset your password online, please call (206) 320-6767 or toll free (855) 322-6767 during regular business hours to speak with a member of our support staff.

Making an Appointment Using MyChart

Can I schedule an appointment at my doctor’s office by using MyChart?

You may request an appointment at your doctor’s office using MyChart. After requesting an appointment, one of our staff members will follow up with you to ensure we get you in to see your doctor as close to the time you have requested as we can.

Can I cancel an appointment by using MyChart?

No. After an appointment has been scheduled, you will need to call your provider’s office directly if you wish to cancel it. You do have the ability to view your upcoming appointments at any time.

Security and Privacy

Is MyChart secure?

We take the privacy and security of your medical information very seriously. We have numerous steps in place to control access to information though secure access codes, personal ID’s, passwords, and other pieces of information needed to establish your identity. Each person controls their password, and the account cannot be accessed without the password.

Unlike standard e-mail, all MyChart communication is done while you are securely logged into our website. This ensures that the communication is sent exactly where it is intended to go.

MyChart uses the latest encryption technology with no caching to automatically encrypt your session each time you log in.

What is your privacy policy?

MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and respect given to your medical records, and will never be sold or leased by MyChart or The Polyclinic. For more information and to read our full privacy policy, please review our Polyclinic Web Privacy Policy.

Communication with Your Doctor

Can I send messages to any Polyclinic doctor?

No. You will only be able to send messages to providers that you have had an appointment with in the past two years or have an appointment with in the upcoming year.

How soon after sending a message to my doctor should I expect a reply?

We make every effort to answer messages as promptly as possible. You should expect to hear back from a member of your medical team within 2 business days.

REMINDER: MyChart should NOT be used for urgent or emergency situations. If a situation requires immediate medical attention, contact your provider’s office by phone or dial 911 promptly.

Your Family and MyChart

Can I view my child’s record in MyChart?

Access to another’s chart is called proxy access. Proxy access is available to parents or legal guardians of children ages 0-12. Proxy access can only be granted in person after the appropriate forms have been completed.

Why can’t I access my child’s record if they are between the ages of 13 and 17?

Under state and federal laws, there are designated pieces of medical information that even the minor’s parents or guardians may not view without that minor’s consent. These age ranges comply with regulations designed to protect the privacy of minors who seek testing or treatment for certain medical conditions such as pregnancy, alcohol and/or drug abuse, certain mental health care services and sexually transmitted diseases.

What if I am a caregiver for an adult family member?

Proxy access can be granted to an adult who has either been authorized for proxy directly by another adult patient or who is helping to manage another adult's care. Before you can access another account, both patient (if patient is an adult) and proxy must sign the MyChart Adult Proxy Access Form for that account. If the proxy is not present at the time of form submission, valid proxy identification must be provided.

Can I ask questions about a family member via my own MyChart account?

No. MyChart offers you access to your medical information and health care team. Communicating about another family member would incorrectly be recorded in your health record. This could jeopardize care for both you and your loved one.

Can my spouse and I share a MyChart account?

No. Due to the sensitive and unique nature of medical information as well as privacy laws, adults must establish their own MyChart account.