Your Voice Is Important to Us

As part of our mission to provide patients with personalized health care, it’s vital that we understand your experience with us from beginning to end. We do this by collecting patient feedback shared in emails, calls, comment cards and by asking patients to complete after-visit patient experience surveys through our survey vendor Press Ganey.

How Your Feedback Helps Us Improve

Our Office of Patient Experience partners with leaders throughout the organization to ensure consistent delivery of patient-centered care. The office collaborates with providers and staff in all departments to address any problems that may arise and to develop and implement best practices to improve your care and your experience.

Sharing Your Feedback

We encourage you to share your feedback—positive or negative—about our staff, physicians, or facilities at patientexperience@polyclinic.com. If you want to speak with someone about a patient experience issue, please remember to include your full name and contact information and a short description of the topic you’d like to discuss.

This email address is used for feedback related to your experience with The Polyclinic. Please do NOT use this number for medical emergencies, appointment requests, prescription refills, or to communicate health-related information with your provider or provider’s office. Please dial 9-1-1 in an emergency, and contact your provider’s office directly with scheduling or care-related questions.

About Press Ganey and the Survey

Press Ganey is a nationally recognized and experienced provider of patient experience surveys for health care organizations. Press Ganey helps health care groups like ours improve the safety, quality, and experience of our care.

Who Receives the Survey?

Patients are randomly selected to participate in a survey within 48 hours of Press Ganey’s receipt of the patient’s visit information. Some patients receive the survey via text, and others receive an email.

What Survey Questions Are Included?

The survey questions help us understand your total experience from scheduling an appointment and checking into our facility to interacting with our staff and receiving your care. Focus areas include:

  • Access to Care
  • Moving Through Your Visit
  • Nurse/Assistant
  • Care Provider
  • Cleanliness, Safety, Privacy
  • Overall Assessment

We appreciate you taking the time to let us know how we’re doing.