Personalized, Patient-Centered Care

The oncology and hematology specialists at The Polyclinic provide patients with a personalized, patient-centered approach to treatment. Our providers take time to get to know each patient and what’s important to you. We give you the tools you need to make informed decisions about your care and work together to create a personalized treatment plan that reflects your goals and your values. We aim to treat you, not your diagnosis.

A Multidisciplinary Team

Our experienced team of physicians offer patients evidence-based treatments, support, and follow-up care for a wide range of cancers and benign blood disorders. At The Polyclinic, we bring together a multidisciplinary team to deliver your care. This team can include oncologists, surgeons, medical specialties (including pulmonary, gastrointestinal, radiology, and pathology specialists), and a dedicated team of oncology and chemotherapy nurses. Patients appreciate receiving all their care from a well-coordinated team in a single location, and for many, at an organization they already know and trust.

Below are questions that patients often ask us after first learning of a diagnosis. Cancer care is different for each individual and these questions are meant as a guide to help you.

Why was I referred to the Oncology and Hematology clinic?

Patients are traditionally referred because of abnormal findings in their lab values, imaging, and/or physical exams. Only a small percentage of patients that are referred have cancer, and these patients have been advised that is the reason for referral prior to the referral being placed. If you are unclear why the referral was placed, we suggest reaching out to the referring provider’s office for clarification. It may be helpful to call, send a MyChart message, or make an appointment with the referring provider. This will help you maximize your time during your initial consultation.

What should I expect at my first visit?

When scheduling your first visit at The Polyclinic Oncology and Hematology Clinic, give yourself a little extra time before and after the appointment. Arrive 15 minutes before the scheduled start time to check in, plan for 30 to 60 minutes with your provider, and allow up to 30 minutes after the appointment in case other diagnostics (such as labs) are recommended. Please bring your insurance card to your first appointment - even if you are an established Polyclinic patient. If you would like additional support or have anxiety surrounding the visit, it may be helpful to bring a friend or loved one.

If questions arise before the first consultation, write them down so we can address them during your first appointment. We advise against searching the internet for answers to your questions while you await your consultation. Many factors must be considered before arriving at a diagnosis or treatment plan and these are best discussed with your provider. You may find online research helpful later in your course of treatment and we can provide you with some reliable resources. Questions related to diagnosis or treatment that need to be addressed prior to your first consultation should be directed to the referring provider.

Do you accept referrals from outside The Polyclinic?

We work with many physicians in the community and welcome their referrals. If you have not previously established care with a Polyclinic provider, we may not be able to view your labs or imaging results within our electronic medical records. After scheduling your first appointment, prior to your arrival, please confirm with our office that any existing labs or imaging is available to us. This avoids duplicating any tests unnecessarily.

How do I request a second opinion from The Polyclinic?

You may already have received a diagnosis or treatment plan from another physician and wish to seek a second opinion from us before moving forward. We recommend bringing a printed copy of the recommendations of the referring provider to your first consultation, although you do not have to disclose them if that is your preference. It may be helpful to discuss the differences between the two diagnoses and treatment plans during your initial consultation.