At The Polyclinic, we have care teams that help our primary care providers deliver comprehensive, whole-person health. A medical social worker is part of the care team, and has a close working relationship with your primary care physician, registered nurse, medical assistant, physician assistant, and patient services representative. Medical social workers are supervised by a behavioral health clinical professional who may also be part of your care team.

Medical social workers can assist patients when stress or worry about health problems or other life challenges start interfering with your daily life and/or overall health. These consultations are available to all primary care patients at The Polyclinic and are free of charge.

Medical social workers can help patients with:

  • Referrals to appropriate medical professionals, including short- or long-term behavioral health
  • Chronic pain management
  • Durable medical equipment rental or purchase
  • Financial assistance programs
  • Food or cash benefits
  • Dialysis or transplant support
  • Complex care management plans
  • End-of-life care planning

What to Expect at Your Visits

The Polyclinic’s medical social workers provide short-term, solution-focused consultations. They will ask specific questions about your physical symptoms, emotional and behavioral concerns, financial barriers, and will discuss what support services might help you.

Medical social workers can support patients with brief interventions related to mental or behavioral health care, but they do not provide psychotherapy.

Initial visits are typically 45 minutes; subsequent visits are 20 minutes.

How to Schedule a Consultation

If you feel you could benefit from a consultation with a medical social worker, talk to your primary care provider. If you and your provider agree this service would be helpful, call your PCP’s office to schedule an appointment.